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Getting Started Get Working Using Outlook and Other Apps

Outlook can be used to manage personal and shared mailboxes, calendars, and contacts and you'll mainly utilize it to interact with your Office 365 mailbox. 


Office 365 mailboxes and Outlook are available for current and future employees, current students, official visitors and affiliated workers, and EIDs with the mailbox entitlement (EML).

Take a look at more Outlook training resources >>

Getting An Office 365 Mailbox

Office 365 mailboxes can be created in two ways: 

  1.  For UT Austin current and future employees (faculty and staff) who are not students, a mailbox will be created by an automated process.  Automated mailbox creation also occurs for accounts marked with the mailbox entitlement (EML). 
  2. For all others who are eligible for an Office 365 mailbox, a mailbox may be created manually by visiting the Office 365 Management web application. 


Automated mailbox creation occurs once daily.  

After a mailbox has been fully provisioned, a message is sent to the official email address associated with the mailbox owner's EID.  Another email message is sent to the mailbox owner's manager, if there is one, as reflected in Workday. 

The provisioning process may take up to one hour.

Learn more about Office 365 mailbox creation >>


Getting Started with Outlook


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Get Working 

Share Your Mailbox

A delegate can receive and respond to messages and meeting requests and responses on your behalf. Delegates automatically receive Send on Behalf permissions.

Unless you further edit their permissions, delegates can only read your meeting requests and responses and they are not granted permission to read other messages in your Inbox.  

Outlook Web Application (OWA) 

  1. Login to the Outlook Web App 
  2. Right click the folder or mailbox you want to grant Delegate Access to 
  3. Click Permissions 
  4. Click the Plus Sign at the top left of the dialogue box to add a permissions for a new user 
  5. Enter the name of the person you want to delegate access to 
  6. Set your desired level of permissions for the mailbox delegate  


Outlook Desktop

  1. Login to your Outlook desktop client 
  2. Click the File tab 
  3. Click Account Settings 
  4. Select Delegate Access 
  5. Click Add 
  6. Type the name of the person you want to designate as a delegate 
  7. Click Add 
  8. Click OK 
  9. Set your desired level of permissions for the mailbox delegate 


Using Outlook for Mac? Check out this support article for more information on managing delegates! 

Open a Shared Mailbox

Outlook Web Application

If you have Full Access permission to a shared mailbox, you can open it using either the Outlook Web App or a desktop version of Outlook. 

A. Add the shared mailbox so it displays under your primary mailbox in the Outlook Web App 

  1. Login to the Outlook Web App 

  2. Right-click your primary mailbox address in the left navigation pane 

  3. Select Add Shared Folder 

  4.  Type the name or email address or the shared mailbox in the dialog box 

  5. Click Add

B. Open a  shared mailbox in a separate browser window 

  1. Login to the Outlook Web App 
  2. Click on your mailbox name in the left navigation pane 
  3. Click Open Another Mailbox 
  4. Type the email address of the mailbox you want to open


Outlook Desktop

If you have permissions to a shared mailbox, it will automatically display in your Folder pane in Outlook.

If you have recently been granted access to a shared mailbox, it may take a short time before it will automatically appear in your Outlook profile. If the shared mailbox does not automatically appear, you may need to restart Outlook.

Office 365 Theme

The default theme for Office 365 will appear as a burnt orange banner when logged into Office 365 online services like the Outlook Web Application (OWA), OneDrive, and Sharepoint Online. You can find and example of the default theme below.

Burnt Orange Theme


You can change the theme of your Office 365 online profile by clicking the gear icon at the top right corner when logged into OWA. Select a theme type or color from the Theme list to continue. 

Outlook Default Theme

Change Default Theme


Organize Your Inbox

Create rules to automatically move, respond to, and process emails you receive using mailbox rules. Find a message you'd like to create a rule for and right-click to open the more options menu. 

Mailbox Rules

Rules can be created for emails you send and receive to help you stay organized and up to date with notifications, reminders, and more. 

Learn more about managing your email >>

Learn more about organizing your Inbox >>

Using Outlook and Other Apps

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Check out the latest post from Microsoft or find out about new features.

Microsoft 365 Blog
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